Checks ticket updates for accuracy, evidence, privacy, authorization, and risk before allowing changes to customer-visible or internal support records.
Security Analysis
No analysis available from ClawHub
Latest Release
v1.0.0
- Initial release of the AANA Ticket Update Checker Skill. - Provides pre-update safety and evidence checks for support tickets, issues, cases, and customer-facing status fields. - Outlines required checks for ticket identity, update type, evidence, privacy, and authorization. - Specifies higher-risk update classes (e.g., customer-visible, billing, security, legal, and sensitive data). - Defines evidence and visibility rules to ensure accuracy and data minimization. - Introduces a concise review payload format and structured output decision pattern.
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